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The dynamics of software packages
Critique of existing knowledge
The biography of artefacts framework
Fitting standard software to non-standard organisations
Generification work in the design of global solutions
Technology choice and its performance : towards a sociology of software package procurement
Industry analysts and the labour of comparison
Passing the user : searching for expertise in globalised technical support
Discussion and conclusions.
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Software and organisations : the biography of the enterprise-wide system or how SAP conquered the world by Neil Pollock. ISBN 9780203891940. Published by Routledge in 2009. Publication and catalogue information, links to buy online and reader comments.