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It's no great mystery! : - a study of the mystery shopping process - : reviewing service standards using mystery shopping techniques

Publication Data

Title It's no great mystery! : - a study of the mystery shopping process - : reviewing service standards using mystery shopping techniques
Contributor TPAS Cymru
Publisher TPAS Cymru
Publication date 2003
Publication location Cardiff
Language English

Descriptive Notes

Printed recto only.

Topics

Service shopping :: Wales
Service industries workers :: Rating of :: Wales
Wales

Catalogue Data

OBNB ID GBA862806
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 [61] p.

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It's no great mystery! : - a study of the mystery shopping process - : reviewing service standards using mystery shopping techniques. Published by TPAS Cymru in 2003. Publication and catalogue information, links to buy online and reader comments.