Cover image not available
"This edited collection ... has been developed from academic papers presented at a national seminar on speaking and listening and skills for life, held in 2006"--Foreword.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The sound and the silence : key perspectives in speaking and listening and skills for life. Published by Quality Improvement Agency in 2008. Publication and catalogue information, links to buy online and reader comments.