The perpetual crisis in public management
Defining effective public management
How to find and keep good people
Developing effective working relationships
Structuring systems, tasks, and responsibilities
Understanding and applying innovation strategies in the public sector
The art and craft of contracting
Gathering, organizing, and using information
Mastering the budgetary process
Shaping organizational goals and strategies
Communicating with the public, the media, and stakeholders
Surviving and thriving in public service.
The effective public manager : achieving success in a changing government by Steven Cohen. ISBN 9780470282441. Published by Jossey-Bass in 2008. Publication and catalogue information, links to buy online and reader comments.