Managing customers and quality :: ISBN 0749204613 :: Open University 2004 :: OBNB, the Open British National Bibliography

Publication Data

Title Managing customers and quality
Contributor Open University
Publisher Open University
Publication date 2004
Publication location Milton Keynes
Volumes 4
Language English

Descriptive Notes

"OU Business School - Professional Certificate in Management."
Title from cover.

bk. 1. Understanding your customers
bk. 2. Meeting customers' needs
bk. 3. Valuing your customers
bk. 4. Managing quality.

Topics

Industrial management :: Examinations, questions, etc.
Industrial management :: Problems, exercises, etc.
014666102

Catalogue Data

OBNB ID GBB038488
ISBN 10 0749204613
ISBN 13 n/a
Type BibliographicResource, MultiVolumeBook
Dewey Classification 658.4092

ISBD

P1053 4 v.
P1042 Includes bibliographical references.

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Managing customers and quality. ISBN 0749204613. Published by Open University in 2004. Publication and catalogue information, links to buy online and reader comments.

Managing customers and quality

Publication Data

Descriptive Notes

Contents

Topics

Catalogue Data

ISBD

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