Service science, management and engineering : education for the 21st century :: ISBN 9780387765785 :: Springer 2008 :: OBNB, the Open British National Bibliography

Publication Data

Title Service science, management and engineering : education for the 21st century
Contributors William E. Hefley, Wendy Murphy
Publisher Springer
Publication date 2008
Publication location New York
Language English

Descriptive Notes

Contains papers prepared for an SSME conference held at the IBM Palisades Conference Center in October 2006.

Topics

Customer services :: Congresses
Service industries :: Management :: Congresses
Support services (Management) :: Congresses
Customer services :: Technological innovations :: Congresses
Customer services :: Study and teaching (Higher) :: Congresses
Service industries :: Management :: Study and teaching (Higher) :: Congresses

Catalogue Data

OBNB ID GBA916125
ISBN 10 0387765786
ISBN 13 9780387765785
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xxvi, 384 p.
P1042 Includes bibliographical references and index.

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Service science, management and engineering : education for the 21st century. ISBN 9780387765785. Published by Springer in 2008. Publication and catalogue information, links to buy online and reader comments.