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Future services : a consumer blueprint for responsive public services
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Future services : a consumer blueprint for responsive public services

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Title from PDF title page (viewed on Nov. 28, 2008).
"A report for Future Services by Opinion Leader Research." - p.2 of PDF file.

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Future services : a consumer blueprint for responsive public services. Published by CBI in 2005. Publication and catalogue information, links to buy online and reader comments.

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