Introduction : shifting the focus to human work within complex socio-technical systems / Pascal Béguin, Christine Owen and Ger Wackers
Learning from accidents : analysis of normal practices / Lenna Norros and Maaria Nuutinen
Derailed decisions : the evolution of vulnerability on a Norwegian railway line / Ragnar Rosness
Offshore vulnerability : the limits of design and the ubiquity of the recursive process / Ger Wackers
Channelling erratic flows of action : life in the neonatal intensive care unit / Jessica Mesman
How do individual operators contribute to the reliability of collective activity? : a French medical emergency centre / Jacques Marc and Janine Rogalski
When users and designers meet each other in the design process / Pascal Béguin
Near-misses and mistakes in risky work : an exploration of work practices in high-3 environments / Christine Owen
Conclusion : towards developmental work within complex and fallible systems / Christine Owen.
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Risky work environments : reappraising human work within fallible systems. ISBN 9780754676096. Published by Ashgate in 2009. Publication and catalogue information, links to buy online and reader comments.
