What is a balanced scorecard?
The library scorecard
A suggested process
The mission and vision
Strategy and strategy maps
Identify critical success factors
Selecting performance measures
Choosing targets and initiatives
Sustaining the use of scorecards
Communicating your scorecard.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Scorecards for results : a guide for developing a library balanced scorecard by Joseph R. Matthews. ISBN 9781591586982. Published by Libraries Unlimited in 2008. Publication and catalogue information, links to buy online and reader comments.
