Introduction : making public services management critical / Graeme Currie and Mark Learmonth
From collective struggle to customer service : the story of how self-help and mutual aid led to the welfare state and became co-opted in market managerialism / Patrick Reedy
Toward unprincipled public service : critical ideology, the fetish of capitalism, and some thoughts on the future of governance / Frank E. Scott
Sheep in wolf's clothing : schools, managerialism, and altering ideologies / Patricia A.L. Ehrensal
Public sector management? : but we're academics, we don't do that sort of thing! / Michael Humphreys and Mark Learmonth
The inevitability of professions? / Robert Dingwall
Critical risk management : moral entrepreneurship in the management of patient safety / Justin Waring
Public participation in state governance from a social-theoretical perspective / Graham P. Martin
Marketing the unmarketable : the Vlaams Belang, a "party unlike any other" / Mona Moufahim, Michael Humphreys and Darryn Mitussis
A critical realist analysis of institutional change in the field of US nursing homes / Martin Kitchener and Bernard Leca
Critical leadership theorizing and local government practice / Jackie Ford
Individual patient choice in the English National Health Service : the case for social fantasy seen from psychoanalytic perspective / Marianna Fotaki
From metaphor to reality : a critical view of prisons / Finola Farrant
Queer(y)ing voluntary sector services : an example from health promotion / Nancy Harding and Hugh Lee
The contribution of existentialist thinking to public services management / John Lawler
Adding value to critical public services management / Craig Prichard
Conclusion : what is to be done? : on the merits of micro-revolutions / Jackie Ford and Nancy Harding.
Making public services management critical. ISBN 9780203872611. Published by Routledge in 2010. Publication and catalogue information, links to buy online and reader comments.