What are hard conversations and why should we have them?
Why we hesitate having hard conversations
Questions to ask yourself before having the hard conversation
What's the real problem? Finding the professional language to name it
Making a plan
Scripting your initial comments
The whats, wheres and whens of having the hard conversation
What if? Other types of hard conversation
Conclusion.
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Having hard conversations by Jennifer Abrams. ISBN 9781412965002. Published by Corwin in 2009. Publication and catalogue information, links to buy online and reader comments.
