Reference service in face-to-face and virtual environments / Marie L. Radford & Lorri M. Mon
Information literacy / Anita Ondrusek
Research in academic library collection management / Mary F. Casserly
Knowledge organization / Sherry L. Vellucci
Leadership research in library and information science / Mark Winston
Usability testing : method and research / Michael J. Prasse & Lynn Silipigni Connaway
Measuring the quality of library service through LibQUAL+ / Martha Kyrillidou, Colleen Cook, & S. Shyam Sunder Rao.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Academic library research : perspectives and current trends. ISBN 9780838909836. Published by American Library Association in 2009. Publication and catalogue information, links to buy online and reader comments.
