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The practice of outsourcing : from information systems to BPO and offshoring
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The practice of outsourcing : from information systems to BPO and offshoring

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Contents

Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity
Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim and Leslie Willcocks
Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks
Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi
Offshore outsourcing : a country too far? / Kuldeep Kumar and Leslie Willcocks
IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern
IT sourcing : examining the privatization option in public administration / Mary Lacity and Leslie Willcocks
Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks
Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity
Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks
IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks
IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks
Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity
Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity
Offshore outsourcing, strategy and the role of social capital / Joseph Rottman and Mary Lacity
Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.

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The practice of outsourcing : from information systems to BPO and offshoring. ISBN 9780230205413. Published by Palgrave Macmillan in 2009. Publication and catalogue information, links to buy online and reader comments.

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