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Beyond bureaucracy: managing the university year
Effective marketing in higher education
Making students welcome: the admissions process
Commencement of the academic year: welcoming, inducting and developing students
Establishing and running a scholarship programme
The students' union year
Managing course administration
One great day: organising graduation ceremonies
Managing assessment systems and processes
Dealing with complaints and appeals
Scrutinising quality: working with external examiners and others to maintain standards
Launching the new university presence: the case of University Campus Suffolk
Assuring quality of educational provision in universities
Getting the most from staff: using talents to the full
University-community engagement: analysing an emerging field
Practical examples of university-community engagement: some case studies from Leeds Met
Employability: realising the potential of a university education
Conclusion: leading the university beyond bureaucracy.
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A practical guide to university and college management : beyond bureaucracy. ISBN 9780203874554. Published by Routledge in 2010. Publication and catalogue information, links to buy online and reader comments.