Why bother with a reference interview?
Setting the stage for the reference interview : the first thirty seconds
Finding out what they really want to know
Beyond negative closure
Special contexts for the reference interview
The reference encounter in virtual environments
The readers' advisory interview
Establishing policy and training for the reference interview.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross. ISBN 9781555706555. Published by Neal-Schuman Publishers Inc. in 2009. Publication and catalogue information, links to buy online and reader comments.
