Commercializing HR
Establishing your HR service vision
Specifying the service : what will HR deliver?
The building blocks : the service delivery model
Adapting the model
New HR : new line management?
Sizing the operation and building the business case
Managing the service.
Service led design : planning the new HR function by Jane Saunders. ISBN 9780754681618. Published by Gower in 2009. Publication and catalogue information, links to buy online and reader comments.