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Why stakeholders matter
Who can be stakeholders?
The right stakeholders
Mapping stakeholders
Measuring stakeholder attitude
Monitoring the engagement
Effective implementation
Defining organisational readiness
Implementation guidelines.
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Stakeholder relationship management : a maturity model for organisational implementation by Lynda Bourne. ISBN 9780566091933. Published by Gower in 2009. Publication and catalogue information, links to buy online and reader comments.