Machine generated contents note: 1. Beyond 'doctor and patient': developments in the study of healthcare interactions (Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill).
2. Dialling for donations: practices and actions in the telephone solicitation of human tissues (T. Elizabeth Weathersbee and Doug Maynard).
3. Managing medical advice seeking in calls to Child Health Line (Carly W. Butler, Susan Danby, Michael Emmison and Karen Thorpe).
4. Practitioners' accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do? (Ruth Parry).
5. 'I've put weight on cos I've bin inactive, cos I've ad me knee done': moral work in the obesity clinic (Helena Webb).
6. Progressivity and participation: children's management of parental assistance in paediatric chronic pain encounters (Ignasi Clemente).
7. Embedding instruction in practice: contingency and collaboration during surgical training (Marcus Sanchez Svensson, Christian Heath and Paul Luff).
8. Creating history: documents and patient participation in nurse-patient interviews (Aled Jones).
9. Listening to what is said - transcribing what is heard: the impact of Speech Recognition Technology (SRT) on Medical Transcription (MT) (Gary C. David, Angela Cora Garcia, Anne Warfield Rawls and Donald Chand).
Index.
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Communication in healthcare settings : policy, participation, and new technologies. ISBN 9781405198271. Published by Wiley-Blackwell in 2010. Publication and catalogue information, links to buy online and reader comments.
