Customer satisfaction evaluation : methods for measuring and implementing service quality :: Evangelos Grigoroudis :: ISBN 9781441916402 :: Springer 2010 :: OBNB, the Open British National Bibliography

Publication Data

Title Customer satisfaction evaluation : methods for measuring and implementing service quality
Author Evangelos Grigoroudis
Contributor Yannis Siskos
Publisher Springer
Publication date 2010
Publication location New York
Language English

Topics

Consumer satisfaction :: Evaluation :: Statistical methods
Consumer satisfaction :: Evaluation :: Data processing
Marketing research :: Statistical methods

Catalogue Data

OBNB ID GBA995154
ISBN 10 1441916393
ISBN 13 9781441916402
Type BibliographicResource, Book
Dewey Classification 658.83015195

ISBD

P1053 xii, 313 p.
P1042 Includes bibliographical references and index.

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Customer satisfaction evaluation : methods for measuring and implementing service quality by Evangelos Grigoroudis. ISBN 9781441916402. Published by Springer in 2010. Publication and catalogue information, links to buy online and reader comments.