Introduction
Part I. Conversation analysis and social institutions: 1. CA: some theoretical background
2. Talking institutions into being
3. Five dimensions of institutional talk
Part II. Calls for emergency service: 4. Emergency calls as institutional talk
5. Emergency calls: gate-keeping and entitlement to service
6. Emergency calls under stress
Part III. Doctor-patient interaction: 7. Patients' presentations of medical issues: the doctor's problem
8. Patients' presentations of medical issues: the patient's problem
9. History taking in medicine: questions and answers
10. Diagnosis and treatment: medical authority and its limits
Part IV. Trials, juries and dispute resolution
11. Trial examinations
12. Jury deliberations
13. Informal modes of dispute resolution
Part V. News and political communication: 14. News: turn-taking and its consequences
15. News: question design in the news interview and beyond
16. News: replies and responses
17. Interaction en masse: audiences and speeches
Conclusion
Appendix: transcription conventions
References.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Talk in action : interactions, identities, and institutions by John Heritage. ISBN 9781405185493. Published by Wiley-Blackwell in 2010. Publication and catalogue information, links to buy online and reader comments.
