Three surprises about change
Find the bright spots
Script the critical moves
Point to the destination
Find the feeling
Shrink the change
Grow your people
Tweak the environment
Build habits
Rally the herd
Keep the switch going.
Switch : how to change things when change is hard by Chip Heath. ISBN 9780385528757. Published by Random House Business in 2010. Publication and catalogue information, links to buy online and reader comments.