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Listening, hearing and responding : report of the conference on complaints procedures held at Dewar's Centre, Perth on 27 November 1998
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Listening, hearing and responding : report of the conference on complaints procedures held at Dewar's Centre, Perth on 27 November 1998

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"In conjunction with local authorities and voluntary organizations"--T.p. verso.
At head of cover title: The Scottish Office.

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Listening, hearing and responding : report of the conference on complaints procedures held at Dewar's Centre, Perth on 27 November 1998. ISBN 9780748072873. Published by Social Work Services Inspectorate in 1999. Publication and catalogue information, links to buy online and reader comments.

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