Socio-technical systems and call centres : a case study investigation :: George S. Callaghan :: Economic & Social Research Council 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title Socio-technical systems and call centres : a case study investigation
Author George S. Callaghan
Contributor Economic and Social Research Council
Publisher Economic & Social Research Council
Publication date 2001
Publication location Swindon
Language English

Descriptive Notes

Title from PDF title page (viewed on 18 Mar., 2010).
Publisher's ref. no.: R000222799.

Topics

Call centers
Call centers :: Employees
England

Catalogue Data

OBNB ID GBB040790
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 19 p.
P1042 Includes bibliographical references.

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Socio-technical systems and call centres : a case study investigation by George S. Callaghan. Published by Economic & Social Research Council in 2001. Publication and catalogue information, links to buy online and reader comments.