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Intercultural conflict interaction competence : from theory to practice / Stella Ting-Toomey
National occupational standards in intercultural working : models of theory and assessment / Anne Davidson Lund and John P. O'Regan
Training and intercultural education : the danger in 'good citizenship' / Alison Phipps
Intercultural responsibility : power and ethics in intercultural dialogue and interaction / Manuela Guilherme, Clara Keating and Daniel Hoppe
Emotional management : expressing, interpreting and making meaning of feelings in multicultural teams / Alexandra Kaar
Intercultural interaction : a sense-making approach / Terence Mughan and Greg O'Shea
Communicative interaction : intercultural verbal and nonverbal interaction / María Luisa Pérez Cañado and María del Carmen Méndez García
Ethnography : the use of observation and action research for intercultural learning / Katalin Illes
Biography : the role of experience in intercultural learning / María del Carmen Méndez García and María Luisa Pérez Cañado
Diversity management : negotiating representations in multicultural contexts / Clara Keating, Manuela Guilherne and Daniel Hoppe
Working in multicultural teams / Evelyne Glaser
Intercultural relations at the workplace / Guenther Zoels and Thomas Silbermayr
Sharing reflections on intercultural learning / Isabel Ferreira Martins
Intercultural education in international management / Anneli Kansanen and Leena Vohlonen
Conclusion : Intercultural competence for professional mobility / Manuela Guilherme, Evelyne Glaser and María del Carmen Méndez García.
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The intercultural dynamics of multicultural working. ISBN 9781847692870. Published by Multilingual Matters in 2010. Publication and catalogue information, links to buy online and reader comments.