Redirecting incivility research
The fundamentals of the incivil encounter
Everyday incivility and the everyday round
Emotions and sequences
Gender, age and class: divergent experiences?
After the event: coping, avoiding and changing
General attitudes towards the stranger: exploring fear and trust
How to confront incivility
Twenty questions and answers.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Incivility : the rude stranger in everyday life by Philip Smith. ISBN 9780521719803. Published by Cambridge University Press in 2010. Publication and catalogue information, links to buy online and reader comments.
