Author from website: http://archive.audit-commission.gov.uk/auditcommission/nationalstudies/housing/pages/homelessness.aspx.html.
Training pack on user experiences by Audit Commission for Local Authorities and the National Health Service in England and Wales. Published by Audit Commission for Local Authorities and the National Health Service in England and Wales in 2003. Publication and catalogue information, links to buy online and reader comments.