Title from PDF title page (viewed on Mar. 14, 2012).
"A report of research carried out by BMRB Qualitative on behalf of the Department for Work and Pensions."
Summary report on the potential causes of lower overall satisfaction from non-white customers and customers with a long-term illness or disability by Richard Stockley. Published by Dept. for Work and Pensions in 2010. Publication and catalogue information, links to buy online and reader comments.