Some "can't go wrong" tips
Breaking bad news : the SPIKES protocol
Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Some particularly difficult conversations
Conclusion : putting it all together and making a difference in communication.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Practical plans for difficult conversations in medicine : strategies that work in breaking bad news by Rob Buckman. ISBN 9780801895586. Published by Johns Hopkins University Press in 2010. Publication and catalogue information, links to buy online and reader comments.
