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Lean and fit : improving frontline service in an age of austerity
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Lean and fit : improving frontline service in an age of austerity

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Title from PDF title page (viewed on 11 Oct., 2010).

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Lean and fit : improving frontline service in an age of austerity. Published by Deloitte in 2010. Publication and catalogue information, links to buy online and reader comments.

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