"The analysis for this report has been carried out by Heriot-Watt University, Edinburgh, and by Ipsos MORI"--p. 3.
Title from PDF file title page (viewed on 26 Jul., 2011).
Existing tenants survey 2008. Tenant perspectives on social landlord services. Published by Tenant Services Authority in 2009. Publication and catalogue information, links to buy online and reader comments.