Introduction : dimensions of challenging conversations
Engaging in challenging conversations
Listening for meaning
Providing effective feedback
say what you mean, mean what you say
Being assertive
Managing anger
yours and theirs
How do you respond to challenging conversations?
The school leader as mediator
facilitating the challenging conversations of others.
The principal as leader of challenging conversations. ISBN 9781412981156. Published by Corwin in 2011. Publication and catalogue information, links to buy online and reader comments.