Innovation in experiential services : an empirical view :: Christopher Voss :: AIM Research 2007 :: OBNB, the Open British National Bibliography

Publication Data

Title Innovation in experiential services : an empirical view
Author Christopher Voss
Contributors Leonieke Zomerdijk, Advanced Institute of Management Research, London Business School
Publisher AIM Research
Publication date 2007
Publication location London
Language English

Descriptive Notes

Title from PDF title page (viewed on, Apr. 1, 2011).
"June 2007."
"This report originally appeared as chapter 4 in Innovation in services, DTI ocassional paper no. 9."--p.2 of PDF file.

Topics

Customer services :: Evaluation
Consumer satisfaction :: Evaluation
Customer services :: Case studies
Consumer satisfaction :: Case studies
England

Catalogue Data

OBNB ID GBB142844
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.8343

ISBD

P1053 40 p.
P1042 Includes bibliographical references.

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Innovation in experiential services : an empirical view by Christopher Voss. Published by AIM Research in 2007. Publication and catalogue information, links to buy online and reader comments.