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The ombudsman handbook : designing and managing an effective problem-solving program

James T. Ziegenfuss

Publication Data

Title The ombudsman handbook : designing and managing an effective problem-solving program
Author James T. Ziegenfuss
Contributor Patricia O'Rourke
Publisher McFarland & Company
Publication date 2011
Publication location Jefferson, N.C.
Language English

Topics

Personnel management
Problem solving :: Case studies
015784293

Catalogue Data

OBNB ID GBB273739
ISBN 10 0786448962
ISBN 13 9780786448968
Type BibliographicResource, Book
Dewey Classification 658.315

ISBD

P1053 ix, 204 p.
P1042 Includes bibliographical references and index.

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The ombudsman handbook : designing and managing an effective problem-solving program by James T. Ziegenfuss. ISBN 9780786448968. Published by McFarland & Company in 2011. Publication and catalogue information, links to buy online and reader comments.