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Introduction: the people principle
Rule 1: recruit staff for their personality not their qualifications
Rule 2: dump the rulebooks and targets
Rule 3: put relationships at the heart of organisations
Rule 4: demerge everything rule 5 : obliterate the hierarchies and empires
Rule 6: give people whole jobs to do
Rule 7: chuck out the big it systems
Rule 8: give everyone the chance to feel useful
Rule 9: make organisations into engines of regeneration
Rule 10: localise everything conclusion: finding a new horse.
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The human element : ten new rules to kickstart our failing organizations by David Boyle. ISBN 9780203128268. Published by Earthscan in 2012. Publication and catalogue information, links to buy online and reader comments.