Customers' experience of the tax credits helpline : findings from the 2009 panel study of tax credits and child benefit customers :: Natalie Maplethorpe :: HM Revenue and Customs 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Customers' experience of the tax credits helpline : findings from the 2009 panel study of tax credits and child benefit customers
Author Natalie Maplethorpe
Contributors , National Centre for Social Research
Publisher HM Revenue and Customs
Publication date 2011
Publication location London
Language English

Descriptive Notes

Title from PDF title page (viewed on Mar. 14, 2012).
At head of title: National Centre for Social Research.
"July 2011."

Topics

Great Britain. HM Revenue & Customs :: Customer services
Helplines :: Great Britain :: Evaluation
Welfare recipients :: Great Britain :: Attitudes
Child tax credits :: Great Britain

Catalogue Data

OBNB ID GBB322706
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 361.60941

ISBD

P1053 1 online resource (41 p.)
P1042 Includes bibliographical references.

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Customers' experience of the tax credits helpline : findings from the 2009 panel study of tax credits and child benefit customers by Natalie Maplethorpe. Published by HM Revenue and Customs in 2011. Publication and catalogue information, links to buy online and reader comments.