Understanding the experiences of PDCS customers engaged with the formal complaints process : final report

Publication Data

• Title Understanding the experiences of PDCS customers engaged with the formal complaints process : final report
• Contributors Stephen Syrett, Stephen Syrett, Centre for Enterprise and Economic Development Research
• Publisher Dept. for Work and Pensions
• Publication date 2011
• Publication location Sheffield
• Language English

Descriptive Notes

Title from PDF title page (viewed on Oct. 9, 2012).
"A report of research carried out by the Centre for Enterprise and Economic Development Research (CEEDR), Middlesex University behalf of the Department for Work and Pensions."

Topics

• Great Britain. Pension, Disability and Carers Service :: Customer services
• Great Britain. Pension, Disability and Carers Service :: Evaluation
• Consumer satisfaction :: Great Britain

Understanding the experiences of PDCS customers engaged with the formal complaints process : final report. Published by Dept. for Work and Pensions in 2011. Publication and catalogue information, links to buy online and reader comments.