Better served : customer access, efficiency and channel shift :: ISBN 9781907608117 :: Society of Information Technology and Management 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Better served : customer access, efficiency and channel shift
Contributors Peter Blair, SOCITM
Publisher Society of Information Technology and Management
Publication date 2011
Publication location Northampton
Language English

Descriptive Notes

Title from cover.
"February 2011."
Publishing date given as 2007 on cover verso.
Publisher's no.: 11003.
"A Socitm Insight publication."

Topics

Customer services :: Great Britain
Consumer satisfaction :: Great Britain
Customer services :: Great Britain :: Case studies
015902163

Catalogue Data

OBNB ID GBB1B6893
ISBN 10 1907608117
ISBN 13 9781907608117
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 92 p.

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Better served : customer access, efficiency and channel shift. ISBN 9781907608117. Published by Society of Information Technology and Management in 2011. Publication and catalogue information, links to buy online and reader comments.