Preface
The productivity measurement and enhancement system (ProMES) : an introduction and background
The value of productivity measurement
Organizational productivity : a definition & description
Criteria for an optimal productivity measurement and feedback system
The ProMES approach : an overview
Theoretical background behind ProMES
Comparison of ProMES to the desirable characteristics of a measurement system
Research evidence supporting ProMES
Why ProMES works
How to do ProMES in your organization
Laying the foundation : the conditions necessary for ProMES
Developing objectives and indicators
Developing contingencies
The feedback system
Getting the complete picture : aggregation across units
Tips on implementing ProMES
Automating data collection and feedback reporting
Questions and answers about ProMES
Questions & answers about ProMES : general issues
Questions & answers about ProMES : measurement
Questions & answers about ProMES : feedback reports and meetings
Other productivity improvement techniques and other ProMES applications
ProMES & other productivity improvement techniques
Other applications of ProMES
Concluding statement
References
Appendix A: Scholarly work on ProMES
Appendix B: Description of the indicator classification system categories (Bly and Pritchard, 2002)
Appendix C: Examples of ProMES objectives and indicators
Appendix D: ProMES contingency worksheet
Appendix E: Template for developing contingencies.
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Evidence-based productivity improvement : a practical guide to the productivity measurement and enhancement system (ProMES) by Robert D. Pritchard. ISBN 9781848729681. Published by Routledge Academic in 2012. Publication and catalogue information, links to buy online and reader comments.
