Cover image not available
Title from cover.
Customer service / by Debby Ounsted
Anti-social behaviour / by Sheila Camp
Tenant involvement / by Laurie McCormack
Repairs and maintenance services / by Doug Edmonds
Equality and diversity / by Joanna Jeffery and Richard Seager
Lettings / by John Rood.
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Inspection uncovered. Published by Housing Corporation in 2003. Publication and catalogue information, links to buy online and reader comments.