Empathy : if quality matters why doesn't the customer? :: Mohamed Zairi :: ISBN 9781906993276 :: European Centre for Best Practice Management 2012 :: OBNB, the Open British National Bibliography

Publication Data

Title Empathy : if quality matters why doesn't the customer?
Author Mohamed Zairi
Contributor European Centre for Best Practice Management
Publisher European Centre for Best Practice Management
Publication date 2012
Publication location Keighley
Language English

Topics

Customer services
016134788

Catalogue Data

OBNB ID GBB334819
ISBN 10 1906993270
ISBN 13 9781906993276
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xvi, 592 p.
P1042 Includes bibliographical references and index.

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Empathy : if quality matters why doesn't the customer? by Mohamed Zairi. ISBN 9781906993276. Published by European Centre for Best Practice Management in 2012. Publication and catalogue information, links to buy online and reader comments.