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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Publication Data

Title Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Contributors Alicia Grandey, James Diefendorff, Deborah E. Rupp
Publisher Routledge Academic
Publication date 2013
Publication location New York
Language English

Topics

Nonverbal communication in the workplace
Employees :: Attitudes
Customer relations
Interpersonal relations
Psychology, Industrial

Catalogue Data

OBNB ID GBB292294
ISBN 10 1848729499
ISBN 13 9781848729490
Type BibliographicResource, Book
Dewey Classification 331.256

ISBD

P1053 xix, 323 p.
P1042 Includes bibliographical references and index.

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work. ISBN 9781848729490. Published by Routledge Academic in 2013. Publication and catalogue information, links to buy online and reader comments.