Options for refocusing SIM towards a measure based only on consumer satisfaction and perception :: ISBN 1840576553 :: UK Water Industry Research 2012 :: OBNB, the Open British National Bibliography

Publication Data

Title Options for refocusing SIM towards a measure based only on consumer satisfaction and perception
Contributors Andy Bryan, United Kingdom Water Industry Research
Publisher UK Water Industry Research
Publication date 2012
Publication location London
Language English

Topics

Water utilities :: Great Britain :: Management
Water utilities :: Customer services :: Great Britain
Water utilities :: Complaints against :: Great Britain
Consumer satisfaction :: Great Britain :: Evaluation
Organizational effectiveness :: Measurement

Catalogue Data

OBNB ID GBB300123
ISBN 10 1840576553
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 363.61068

ISBD

P1053 46 p.
P1042 Includes bibliographical references.

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Options for refocusing SIM towards a measure based only on consumer satisfaction and perception. ISBN 1840576553. Published by UK Water Industry Research in 2012. Publication and catalogue information, links to buy online and reader comments.