"ISSN 2192-810X (electronic)--Title page verso.
Introduction to benchmarking
Performance measures
Performance models
Performance analysis : DEA
Performance analysis : SFA
Performance planning
Performance restructuring
Performance contracting.
Performance benchmarking : measuring and managing performance by Peter Bogetoft. ISBN 9781461460428. Published by Springer in 2012. Publication and catalogue information, links to buy online and reader comments.