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The customer service solution : managing emotions, trust, and control to win your customer's business

Sriram Dasu

Publication Data

Title The customer service solution : managing emotions, trust, and control to win your customer's business
Author Sriram Dasu
Contributor Richard B. Chase
Publisher McGraw-Hill
Publication date 2013
Publication location New York
Language English

Topics

Customer relations
Customer services
016315465

Catalogue Data

OBNB ID GBB335559
ISBN 10 0071809937
ISBN 13 9780071809931
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xvi, 223 pages
P1042 Includes bibliographical references and index.

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The customer service solution : managing emotions, trust, and control to win your customer's business by Sriram Dasu. ISBN 9780071809931. Published by McGraw-Hill in 2013. Publication and catalogue information, links to buy online and reader comments.