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"This edition is based on the 2015 examination syllabus which will be examined from 1 January 2015 until 31 December 2015."
Includes indexes.
Key facts
Study text (revised edition).
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Certificate in Insurance, 2015. Customer service in insurance IF9 by Beverley Lyn. ISBN 9780857136398. Published by Chartered Insurance Institute in 2014. Publication and catalogue information, links to buy online and reader comments.