Introduction : Talking about troubles; an introduction: Paul Drew, John Heritage, Gene lerner & Anita Pomerantz
Chapter 1: On the sequential organization of troubles-talk in ordinary conversation
Chapter 2: On 'trouble-premonitory' response to inquiry
Chapter 3: The rejection of advice: Managing the problematic convergence of a'troubles-telling' and a 'service encounter'
Chapter 4: On the interactional unpackaging of a 'gloss'
Chapter 5: On the organization of laughter in talk about troubles
Chapter 6: On stepwise transition from talk about a trouble to inappropriately next positioned matters.
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Talking about troubles in conversation by Gail Jefferson. ISBN 9780199937349. Published by Oxford University Press in 2015. Publication and catalogue information, links to buy online and reader comments.
