Foreword vii
Chapter 1 The Global Operating Model 1
Chapter 2 Sources of Complexity 15
Chapter 3 The Five Activators 27
PART I THE RIGHT CONNECTIONS 37
Chapter 4 Unique Value-Adding Layers 39
Chapter 5 Innovation and Execution Networks 63
PART II THE RIGHT CONVERSATIONS 85
Chapter 6 The Business Handshake 87
Chapter 7 Power, Governance, and Decision Making 111
PART III THE RIGHT BEHAVIOR AND KNOW-HOW 139
Chapter 8 Matrix-Ready Leaders 141
Chapter 9 Design Process for Activation 161
Chapter 10 When the Activators Work Together 175
Chapter 11 The Organization Health-Check Tool Kit 183
Bibliography 219
About the Authors 225
Index 227
Bridging organization design and performance : five ways to activate a global operating model by Amy Kates. ISBN 9781119064497. Published by Jossey-Bass in 2015. Publication and catalogue information, links to buy online and reader comments.