"CALMER (Consider, Acknowledge, Listen, Manage, Enable, Resource) is the British Red Cross psychosocial framework for all staff and volunteers delivering frontline services"--Page 1.
Exploring views of the British Red Cross psychosocial framework : research, evaluation and impact by British Red Cross Society. ISBN 9780900228223. Published by British Red Cross in 2015. Publication and catalogue information, links to buy online and reader comments.