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Funded by the Employment Dept and published on behalf of Glenrothes College.
Contents: v. 0. Introduction to TQM
v. 1. Introduction to the guide
v. 2. Knowing your business
v. 3. Getting started
v. 4. Developing a quality culture
v. 5. Keeping a finger on the pulse
v. 6. A customer focus
v. 7. How are we doing?
v. 8. Making sense from audits
v. 9. Selecting a quality leader
v. 10. Getting outsider help
v. 11. The tools and how to apply them
v. 12. TQM strategic management
v. 13. Building the quality manual
v. 14. Maintaining momentum
v. 15. What does it mean?
[v.16]. Photocopy kit.
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TQM in training : the practitioner's guide. Published by Scottish Further Education Unit in 1992. Publication and catalogue information, links to buy online and reader comments.