"An undertaking of the Innovations in American Government Awards Program of the Ford Foundation, Harvard University's John F. Kennedy School of Government, and the Council for Excellence in Government.".
Contents: Jamming in the symphony
Fast track product recall
Transforming military supply
Shutting down sweatshops
Collecting taxes by telephone
Banishing chlorofluorocarbons
Boosting legal hiring
Sharing tricks to pare costs
Reclaiming relevance
Motivating job safety
Collaborative stewardship
Reforging the community connection
Getting new drugs on the market
Rebuilding disaster management
Keeping pensions secure.
Making Washington work : tales of innovation in the federal government. ISBN 0815718950. Published by Brookings Institution Press in 1999. Publication and catalogue information, links to buy online and reader comments.